Privacy Policy

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Flagstone Property Group (FPG) Privacy Policy – 

Personal information

When used in this privacy policy, the term “personal information” has the meaning given to it in the Act (Information Privacy Act 2009). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

Why does FPG collect your personal information?

We collect your personal information to assist us in providing you the best possible quality of service.

We collect, hold, use and disclose your personal information for the following purposes:

• To provide products and services and to send communications requested by you

• To answer enquiries and provide information or advice about existing and new products or services

• To provide you with access to protected areas of our website

• To assess the performance of the website and to improve the operation of the website

• To conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties

• For the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Ray White, its related bodies corporate, contractors, franchisees, franchisees’ real estate agents and employees or service providers

• To provide your updated personal information to our related bodies corporate, contractors, franchisees, franchisees’ real estate agents and employees or service providers

• To update our records and keep your contact details up to date

• To process and respond to any complaint made by you; and

• To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).

Information collected by FPG 

We may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, profession, occupation or job title, governmental identification details and any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.

We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.

How does FPG collect you information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:

· When you access our website

· By telephone, letter, fax or email

· Through conversations you have with us or one of our representatives.

· By entering competitions, promotions or requesting information or material from us.

· Completing surveys, providing feedback or complaints.

FPG may also collect personal information from third party companies including:

· Financial institutes

· Law enforcement agencies

· Government Bodies

· Your legal representative

· Your accountant

· Your employer

· Publicly available databases

What happens if FPG is unable to collect your personal information?

If we are unable to or do not have consent to collect your personal information, this may affect our ability to provide you with the following:

· Products

· Services

· Requested information

· Content tailored to your preferences

Accepting cookies

When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer. It also enables us to keep track of your activity on our website for a period of time. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website and track users movements.

Contact us

If you have any questions about this privacy policy, any concerns or feedback regarding the treatment of your privacy, please use the contact link on our website or contact our Privacy Officer using the details set out below.

Privacy Officer

Paul Vamvakaris

0481 162 439

paul@flagstonepropertygroup.com.au

If changes are made to our privacy policy, they will be available on our website.

This privacy policy is current as at 01 August 2023.